I recently sat down to catch up with Hector, one of our bright young leaders at Chick-fil-A Bush River Road. He is a back of house team leader with a focus on food safety, and just maybe the most likable guy in our unit. I first met Hector when I was conducting interviews at his school. I met a lot of students that day but I could tell there was something different about this guy. He possessed a level of character and sincerity that can be awfully hard to find no matter what talent pool you're swimming in. Because he was soft-spoken and a little reserved, I was concerned the high-tempo, demanding nature of the foodservice industry might be a little overwhelming for him. Let's fast forward. No surprises here, Hector got the job. He beamed when he began telling me about his experience those first few weeks. "It was my first real job and I was greeted with open arms. They taught me everything, like how to work through ...